Shipping & Refund Policy
CatsForLife.co partner with global merchants in order to provide you the best prices and a unique global shopping experience
Items shipped from our global warehouse may take up to 2 - 4 weeks for delivery due to customs check. If your tracking doesn’t show the most up to date status, please do not panic, it's on its way :)
On very rare occasion, the shipping might take up to 6 weeks due to custom check.
Refunds & Returns Policy
We are committed to making sure you are 100% satisfied with your order. We hope that you love your items from us, however, if for any reason you're not happy with your order we offer a return policy to all customers if the good is damaged.
No refund if the item is personalized, custom or made-to-order.
However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us at firstname.lastname@example.org
Returns will be accepted for damaged or low quality prints. Buyer will have to bear the shipping cost of the returns. For fastest resolution, please send a photograph demonstrating the low quality or the damaged area of the item so we can rectify the issue for you.
If we are unable to replace the item in good condition, we will issue a 100% refund.
If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility in this circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.
NOTE: During the seasonal period (eg Halloween, Valentine's Day, Christmas, Easter) there might be some delay in posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email, we will refund your shipping cost as well as an exclusive discount coupon.